Returns Policy

Overview

At DYVANTHIS, we strive to ensure customer satisfaction with every purchase. This Returns Policy is designed to inform you of your rights and our obligations regarding returns and exchanges.

Eligibility for Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. The return must be initiated within 30 days from the date of delivery.

Non-Returnable Items

Several types of goods are exempt from being returned, including perishable items, custom-made products, and personal care items.

Return Process

1. Contact our Customer Service team via email at [email protected] or by phone at (555) 012-3456 to initiate your return.
2. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number.
3. Ship your return to: DYVANTHIS Returns Center, 123 Business Lane, Commerce City, NY 12345, USA.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days to your original method of payment.

Exchanges

If you need to exchange an item for the same product due to defects or damage, please contact us at [email protected] for assistance.

Shipping Costs

Shipping costs for returns are at the customer's expense, unless the item is defective or incorrectly supplied by DYVANTHIS. If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable.

Questions?

If you have any questions regarding our Returns Policy, please reach out to us at [email protected] or call (555) 012-3456. We are committed to ensuring a seamless returns experience for you.